Xfinity latency. Instead, type "Xfinity Support" there.

Xfinity latency. He also replaced myodem XFINITY XB6-T (Technicolor CGM4140COM) with XFINITY XB7 (Technicolor CGM4331COM) . Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. On the one hand, you have reliable service, with the option for unlimited data if you want it. Aug 7, 2024 · Xfinity offers incredibly high speeds for a cable provider (maxing out at 1,200Mbps) and a low latency rate to go along with it.   I work from home and any drop in internet connectivity, even if it is fine 99% of the time, can disrupt important video calls. Learn more about Xfinity services , or call now at 844-207-8721 . I routinely have packet loss and call drops when I'm on work meetings. It ranks above average on customer surveys (4). Select "Xfinity Support" from that list. We ask that you post publicly so people with similar questions may benefit from the conversation. 4 GHz, 5 GHz, and a new, 6 GHz Dec 11, 2023 · Hello, For over 1 month I have been experiencing latency and packet loss on my network during evening times (after 6pm). You may run speed and latency tests just to discover that due to network congestion, faulty or outdated hardware or even software bugs, the bitrate Sep 17, 2024 · Latency (also called ping, lag, or ms) measures how much time it takes for your computer, the internet, and everything in between, to respond to an action you take (like clicking on a link). Apr 19, 2022 · In this time if a call comes through im 100% unable to answer it. Unfortunately, after several days the issue with the jitter and spikes in latency has returned. Type your message in the text area near the bottom of the window; Press Enter to send it Dec 9, 2023 · According to Jason Livingood, Comcast’s vice president of technology policy, product, and standards (and the person whose tweets put L4S on our radar in the first place), “Low Latency DOCSIS Oct 20, 2024 · Hi. Find out what channels are a part of your Xfinity TV Plan. 4 days ago · I've had extremely high latency for the past several months. 9% reliability allows you to game and stream without frustrating dropped connections and interruptions. average of 25 ms. But only 58% of Xfinity customers were fully satisifed after dealing with Xfinity’s customer service. Use tracert to see how much ms it takes to get to first node. If you’re having WiFi performance issues, you can troubleshoot using the Xfinity app from your mobile device, or if you’d prefer, chat with the Xfinity Assistant from your computer. Find outage information for Xfinity Internet, TV, & phone services in your area. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Sep 22, 2024 · 99% of the time I will have a fluctuation of both upload latency/bufferbloat around 500-7,000, and a download latency of 80-320 with lower speeds following suit, going from 1100 download 40 upload Oct 19, 2023 · What is the latency of Xfinity from Comcast? According to the FCC, Xfinity has a latency between 15 to 20 ms, which is quite good for cable internet service. May 23, 2024 · Xfinity is one of the largest ISPs in the US, and because its entire network is based on cable connections, it can offer higher speeds and more reliable connections than ISPs that operate DSL networks. Get status information for devices & tips on troubleshooting. We would be more than happy to assist in troubleshooting any possible latency issues you may be experiencing with the Internet connectivity. Once the problem 'starts' (around 6pm-ish, varies everyday) it seems to ramp up until around 8pm where it peaks and is really bad for 2-3 hours then tapers off over the next hour or two. Comcast is more than willing to charge an exorbitant amount for their services regardless of reliablilty. Learn how to perform a whole home network test to check for service outages, measure the speed to the gateway, and check the connection strength to all devices using the Xfinity app. Latency: Latency is also incredibly varied. . Either way, the best thing to do if there’s an Xfinity network outage is to report it to Xfinity, which you can do by logging in to your Xfinity account and navigating to the Status Center. Comcast uses DOCSIS which does add latency compared to a fiber connection, but it may be less than you think, and not really Comcast's fault. Sometimes these outages are for maintenance or due to bad weather conditions. I've only had xfinity for 2 days and it's been like this since about 5 min Jan 3, 2024 · Every ISP, including Xfinity, suffers occasional internet outages. Discover the Xfinity Channel Lineup currently available in your area. They don't listen when I tell them theee is an issue. Any reason for this? The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. Jun 13, 2023 · The Xfinity 10G Network is being built to deliver an exceptional Internet experience, ubiquitously, to consumers across all the markets we serve that is fast and reliable, with low latency. Get Peacock Premium included for 24 months when you add gig-speed internet or faster Mar 20, 2020 · I’ve done all troubleshooting. No, I didn't. Unbeatable Internet Jan 11, 2024 · @m22b It would be best to get a technician out to get this resolved. Nov 1, 2023 · Hi, @user_da96j6!Thanks for taking the time to contact XFINITY over our forums page for help with the internet service regarding high ping, latency, and packet loss. This week, the packet loss is between 18% and 24%. Let's test the speed to your device. Results are often lower than plan speeds due to WiFi conditions and device capabilities. Aug 2, 2024 · 70% of Xfinity customers were extremely satisifed with Xfinity’s internet speeds, while 67% of respondents felt the same about Xfinity’s internet reliability. The result is that while I still have the same connection drops, they are now ~1 second instead of ~3. Instead, type "Xfinity Support" there. For most of us, latency won’t affect our video streaming, Spotify listening, or Instagram surfing. It's usually functional but sometimes spikes to the 100s or 1000+ ms. Mar 3, 2024 · Thank you for visiting our official Xfinity Community Forums support page. Oct 12, 2024 · The "To:" line prompts you to "Type the name of a person". 1200 mbs speeds mean nothing when latency is nearly as high in some cases Jun 26, 2024 · The Xfinity internet customer experience is a mixed bag. Managing and optimizing your in-home WiFi network. Internet: Gig-speed WiFi requires Gigabit Internet and compatible gateway. Was your question answered? Please, mark a reply as the Accepted Answer. Learn more at Xfinity. For the last 30-45 days our home has been seeing extremely high latency and/or packet loss every 10 minutes. , your language preferences, time zone), and assist you with logging in after registration (including across platforms and devices). I had a tech come out a few days after posting this and he removed an old splitter and checked the outside wires. I've replaced all of my home networking equipment, tried a router provided by Comcast and this issue has not improved. Apr 12, 2021 · I have 1 gbps internet with the 3rd generation Xfi router, and I play video games on my Xbox series x (connected via ethernet) When I’m running speed test on my PC and phone it gives me around 30-35 ms of latency. Apr 9, 2024 · As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination, it is not possible to provide customers with a single figure that will define latency as part of a user experience. Latency is how long it takes for data to make the round-trip journey from your home network to a server and back again. Xfinity For full functionality of this site it is necessary to enable JavaScript. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. There’s a slight chance you might even get a fiber connection with Xfinity depending upon where you live and go beyond the advertised speeds, but coverage is still very slim for Xfinity fiber . Jun 29, 2022 · High Latency from Xfinity now and this has been going on for days. I contacted Xfinity about this roughly a month ago, and after all troubleshooting they said the issue should go away the next day. Oct 4, 2023 · Everyday from about 6pm to 11pm (mountain time) I start getting packet loss, high latency and slower speeds. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. 45 ms. The connection status, while playing through Geforce Now, for example, shows packet loss in the hundreds and I can see the latency numbers through Geforce spike for several seconds before returning to normal in between these spikes. Sep 10, 2022 · I'm on the "Gigabit Extra" with "XFI COMPLETE" using Xfinity's XB8-T. But Xfinity’s plans can be a bit confusing because they’re offered regionally, and, you guessed it—those regions don’t cover a lot of rural areas. 68 Mbps. Xfinity has a fiber-to-the-home plan for $299. It just came out of nowhere and when I checked the Status Center for outage in my area days ago, there was something up but it has supposedly been fixed but with all the high latency I'm getting, something is clearly broken in my area. Pingplotter showing high latency jumping everywhere for just google. Start troubleshooting. As of writing this I have now had issues for atleast a year with little to no assistance. Xfinity average internet speed test results: Average download speed: 155. For example, Xfinity’s cable internet connection isn't as fast or reliable as fiber internet, and you only get unlimited data if you pay extra for it. Many factors can impact WiFi connectivity in your home. I have contacted Xfinity through the app probably 40-50 times about this They reset my router abd tell me looks like router is getting good signal and that's it. Comcast’s most powerful device to date, the new gateway will boost capacity in the home with three WiFi bands – 2. g. Half the time they have no idea what latency or packet loss even Aug 1, 2024 · This is a higher download speed than the national average, but a much lower average upload speed. Feb 9, 2023 · Live Across More than 40 Markets with More Planned for 2023 Announces Plans for a WiFi Boost Guarantee, Storm-Ready WiFi Device, and New Low Latency Features February 9, 2023 - Today, Comcast accelerates the nation’s largest and fastest multi-gig deployment and announced that its latest Xfinity 10G. Would you like to get that set up? To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. It would be your proximity to the server you are connecting too. 49% of Xfinity customers felt they were getting a good price from Xfinity. Gaming is extremely May 18, 2024 · To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". And I only have the xfinity gateway. Dec 9, 2023 · Just moved to a new city and had to get xfinity and my upload latency is breaking 1000 and up to 2000 through out the day. These Cookies enable us to provide certain features, such as determining if you are a first-time visitor, capping message frequency, remembering choices you have made (e. I’ve gotten the my modem swapped with Xfinity about 4 times now and this is still an issue. - As you are typing a drop-down list appears. ” Latency matters most for gaming, video chat, and other real-time activities. The first thing you should do when you encounter Comcast / Xfinity Internet packet loss is check your Internet connection health with Comcast’s own speed test tool or a network diagnostics tool. The problem for me existed in packet loss and latency trying to reach Amazon's us-west-2 which routes through Sunnyvale, CA. But while you may pay less for your cable internet plan, you usually get less too. Mar 24, 2024 · Oh yes I always try to app first, the xfinity assistant can only do so much unfortunately! It said everything should be good to go and I didn’t see any options dealing with latency, only ones for slow or no connectivity.   I just ran two chec How to Reduce Xfinity Latency: Boost Your Internet Performance. Ultra-Low Lag: Based on median latency of 13 milliseconds or below for Xfinity Gigabit Internet customers with xFi Gateway as measured by Xfinity Speed Test. For reference, the plan I have with Xfinity is for 200mbps. Oct 6, 2023 · I have the 1. This makes most games nearly unplayable. Jan 9, 2021 · The latency/ping has made it largely unenjoyable. 2 Gbps tier of Xfinity with an XB8 modem. I just ran a speed test from my laptop connected directly to the modem via ethernet and only got 20mb download. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. But we recommend an Xfinity plan with 100 Mbps or more if you work from home on a regular basis, have a home security system, or do some online gaming in your downtime. Curious how much your modem/xfinity is actually adding to your ping. Apr 25, 2024 · But Xfinity has blazing fast gigabit internet speeds, extremely good monthly pricing and no major latency constraints like satellite internet does. My download/upload speed is excellent but this high latency is making working from home a misery. - An "Xfinity Support" graphic replaces the "To:" line. This makes for a great day-to-day experience with Xfinity. For the record, ping and latency stats from the outskirts of Denver to Comcast's servers in/around downtown Denver are typically quite good. If you have questions about your services, we're here to answer them. Upstream latency frequently, particularly in the evening, is higher than 250 ms leading to any sort of online gaming to be unplayable. May 5, 2024 · The "To:" line prompts you to "Type the name of a person". Oct 9, 2024 · Xfinity’s prices compare favorably to other internet providers. Average latency: 23. Oct 6, 2023 · Any test xfinity runs based on speed alone naturally shows everything is fine but it doesn't test for any latency or lag. The equipment I'm using is a Technicolor CGM4981COM "XFi gateway" provided by Comcast, but I also experienced these issues with an Arris SB8200. Jan 3, 2022 · Today, Comcast announced its next generation xFi Advanced Gateway that incorporates WiFi 6E, offering customers an unbeatable broadband experience with a faster, more reliable wireless connection. Xfinity also has installation and rental In short, Xfinity offers speeds that are between 6 36 times faster than 5G home internet and lower latency, and Xfinity’s 99. It's important to differentiate between the speed of the Internet connection 'to your home' and the speed that reaches an individual device 'within your home' because they're two very different measurements. S. Xfinity is primarily a cable provider, which will have slower upload speeds than fiber providers. Both are a great help in narrowing down the probable cause of the problem! Based on median latency of 13 milliseconds or below for Xfinity gigabit Internet customers with Xfinity Gateway as measured by Xfinity Speed Test. Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. I appreciate all the details you've provided so far about the symptoms of the upload latency issues you've been experiencing and the troubleshooting steps that have already been attempted. 99 per month, but Xfinity has barely dipped its toes into the world of fiber. Start Test. Those times line directly with the packet loss experienced as well as the latency spikes. Aug 10, 2024 · I ran some packet loss tests, and one of the tests showed an 18% packet loss. My ping randomly shoots from a very stable 30 ms up to 120-150 ms for a few seconds and this happens very frequently. Welcome to our comprehensive guide on reducing latency with Xfinity! Xfinity is a leading provider of high-speed internet services in the United States, delivering lightning-fast connections to millions of homes and businesses across the country. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Sep 4, 2020 · The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. Xfinity’s average latency of 17 ms is, however, much better than the U. The issue remains across all devices, whether through a wired or wireless connection. Total speed tests: 545,625 Feb 23, 2024 · The "To:" line prompts you to "Type the name of a person". Sep 9, 2022 · I am an Official Xfinity Employee. Sep 25, 2022 · Thank you for reaching out to us here at the Xfinity Community Forums @household156. We appreciate you bypassing any unneeded cable splitters to try and get the best signal possible to the modem.  We're a gaming family and it's made a massive impact as games are unplayable fo Aug 23, 2024 · I have an issue with internet latency. Those are the reasons I called comcast, the reasons they sent out techs to replace all the lines and those issues still occur. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. Playing on XBOX is the absolute worst! Latency is consistently over 124. On the other hand, Xfinity internet has a spotty customer service track record. Comcast has no basis for stating what level of latency should be expected by any Nov 18, 2020 · In online video games, I can see my latency go from 50-70ms up to 500+ and frequent desyncs/stutter steps/ice skates occur. You can think of it as a measurement of “lag. Is Xfinity’s Latency Normal? Our Xfinity speed test tool shown above includes latency measurement. Mar 28, 2024 · Hey there, @MNBgfd17!Thanks for creating a post about your (and your company's) concerns with latency. Type your message in the text area near the bottom of the window; Press Enter to send it Xfinity’s minimum download speed of 50 Mbps is fairly decent for a single person or a couple who enjoy streaming Loki in HD or 4K and do a little bit of work at home. com. Nov 12, 2023 · The only thing that we changed in our setup before this issue started is the gateway, which is currently an Arris XB7. We'll measure the speed from our servers to this device. Our team is here to help however we can! According to a quick online search, SQM is an integrated network system that performs better per-packet/per flow network scheduling, active queue length management (AQM), traffic shaping/rate limiting, and QoS (prioritization), while “classic” AQM Jun 29, 2020 · If anyone in future is reading this, I highly suggest exploring any other possible option that is not comcast. 4 days ago · I am having the same problem happening everyday at the same node connecting to Seattle’s Comcast server. smpy nnjrie oadrqsg uarrs lgno upxk jlmsy qac babhz khqtoku